Return and Refund Policy

At Christmas Decor, we want you to feel confident with every purchase you make. Below you will find our policies on returns and warranty claims.

Returns Due to a Change of Mind

If you've changed your mind about a product, you can request a return within 30 days of receiving your order. Please note the following conditions:

  • The item must be unused and returned in its original packaging.
  • Return shipping costs due to a change of mind are the responsibility of the customer.
  • Once we receive and inspected we will process a full refund for the order's total value within 7 days.

If you would like to initiate a return, please contact us at support@christmasdecor.com.au or call 0432 866 741 with your order number.

Warranty Claims

We work closely with our suppliers to ensure all our products are covered by appropriate warranties. If you receive a damaged or faulty item, you can file a warranty claim by following these steps:

  1. Send an email to support@christmasdecor.com.au with:

    • Your order number.
    • A detailed description of the issue.
    • Images of the damage to help with our assessment.

  2. Once we assess the damage:

    • Returns are responsibility of the customer to cover freight charges.
    • You will receive a full refund for the order within 7 days of the return being processed.

No restocking fees apply for warranty claims or change of mind returns..

For any further assistance, feel free to reach out to us at support@christmasdecor.com.au or call 0432 866 741